Home services and trades
Every missed call is a job your competitor quoted first. The Awaaz Labs front desk answers while you work, qualifies the job with photos, books the callout and chases the quotes that went quiet.
23 to 42%
of inbound calls to appointment-based businesses are missed
Industry benchmark
78%
of after-hours callers never leave a voicemail
Industry benchmark
Sources on the missed call statistics reference page.
What the front desk runs for you
You are on a roof, under a sink, driving between callouts. Every call still gets answered, the job gets captured, and the customer stops dialing your competitors.
Location, access, urgency, and photos of the problem over WhatsApp, collected before you commit a crew. Fewer wasted callouts, better-priced jobs.
Jobs land in the right crew's diary with travel-aware slots and instant confirmation on the customer's channel.
The quote that went quiet over the weekend gets chased on Monday, automatically, until it becomes a yes or a clear no.
The customer who could not get through last time books the next company on Google. Now they get through, every time, and stay yours.
Job done, thank-you sent, review requested. Your rating compounds while you pack the van.
How it actually goes
Marcus is halfway up a ladder when his phone rings. It rings out. The caller, a landlord with a burst heater and three more properties, dials the next company on the list. They answer, collect photos, book the callout. Marcus climbs down to a missed call and a customer he will never know existed.
Home services questions
Yes. Over WhatsApp it asks for photos and access details, so you can scope and price before sending anyone out.
Urgency is captured up front. Emergency jobs are routed to you or the on-call crew immediately with the full details; routine work gets booked into the calendar.
Yes. Each crew keeps its own diary and service area; jobs are booked into the right one with travel-aware slots.
Live in 2 to 3 weeks from signed agreement, including scripting around your services and coverage area, and a supervised pilot on real calls.
Also serving restaurants, dental and other appointment-based industries.
The free leak audit finds out. We call your business like a customer would, including while you are on the tools, and send you the findings on one page.