Restaurants
Diners book the restaurant that answers. The Awaaz Labs front desk captures reservations on phone and WhatsApp through the busiest service, confirms and reminds, and fills the tables no-shows would have emptied.
23 to 42%
of inbound calls to appointment-based businesses are missed
Industry benchmark
78%
of after-hours callers never leave a voicemail
Industry benchmark
Sources on the missed call statistics reference page.
What the front desk runs for you
Friday, 8 PM, every hand full: the phone still gets answered on the first ring. Party size, time, occasion, dietary notes, captured and confirmed while your team runs service.
The large-group inquiry that lands during prep gets an instant answer and a held table, not a seen-at-11-PM. Menus and timing questions answered from your approved details.
Peak-night no-shows are empty covers you cannot resell at 8:30. Confirmations and day-of reminders cut them; cancellations free the table in time to fill it.
When a table frees up, the waitlist gets called back automatically, in order, until a yes fills the seat.
The anniversary caller books whoever answers. Notes about cakes, allergies and window seats are captured and passed to the floor.
The thank-you goes out, the review gets asked for, and your rating grows between services.
How it actually goes
Layan is planning her father's sixtieth: a table for twelve, Saturday. She messages three restaurants at 4 PM, mid-prep. Two reply after close, apologizing. One answers in forty seconds, holds the private corner, and asks about the cake. Guess where twelve people had dinner.
Restaurant questions
No. It answers the phone and WhatsApp, and books into the reservation system you already run. The system stays; the missed calls stop.
That is the point: it answers for you. Peak-hour calls are captured in full, and anything needing the manager is passed with context.
Yes. Party size, date, budget conversations at category level, and special requirements are captured and routed to the right person with the details attached.
Live in 2 to 3 weeks from signed agreement, including scripting around your menus and hours, and a supervised pilot on real calls.
Also serving dental, real estate and other appointment-based industries.
The free leak audit finds out. We call and message your restaurant like a diner would, including mid-service, and send you the findings on one page.