In-region data residency
Customer conversation data is stored in the region where your business operates. Residency location is confirmed during onboarding and documented in your agreement.
Security
The substance behind every claim on this site. If your compliance team has questions beyond this page, we answer them before you sign anything.
Customer conversation data is stored in the region where your business operates. Residency location is confirmed during onboarding and documented in your agreement.
The platform is architected to HIPAA standards for handling health information: access controls, encryption, minimum-necessary data handling and auditable access. Relevant for clinics and any business touching patient data.
Security management practices follow the ISO 27001 framework: risk assessment, access management, incident response and continuous review.
Conversations and stored data are encrypted in transit and at rest.
Every interaction is transcribed, scored by Qualicall, timestamped and attributable. You can always answer what was said, when, and by which agent.
Anything requiring professional judgment, clinical, legal or contractual, routes to your team. The scope of what the AI may answer is defined with you at onboarding and enforced in the agent's configuration.
Consent and recording practices are configured per region during onboarding, following local requirements. We can share full compliance documentation with your medical director or DPO on request. Ask us for the specifics of your market on a call.
Book a call and bring your checklist. You leave with answers and your leak numbers either way.